WHAT IS OUR NEW OLEEOQ CANDIDATE SUPPORT CHATBOT?
One of the biggest leaks in the recruitment funnel is technical friction. When a candidate gets stuck on a login screen or confused by an application form, they don’t email support - they often just leave.
We are fixing that.
We are replacing our legacy support tool with a next-generation OleeoQ Candidate Support Chatbot AI. This isn't just a chatbot; it is a conversion tool designed to drive high application completion rates.
BENEFITS OF OUR NEW OLEEOQ CANDIDATE SUPPORT CHATBOT?
In a competitive talent market, the candidate experience (CX) starts the moment they click "Apply."
We are excited to announce a major infrastructure upgrade to our ATS. We are transitioning from our legacy chatbot to a powerful LLM-driven Assistant to support your candidates through the login, application, and review process.
The "White-Glove" Advantage:
-
Zero Waiting Time: Candidates get instant answers to technical questions, removing the frustration that leads to bad Glassdoor reviews.
-
Boost Application Completion: By providing instant, 24/7 technical troubleshooting (from password resets to form guidance), we ensure candidates stay in the funnel.
-
Deflect Support Tickets: The AI handles high-volume, repetitive Tier-1 queries. This frees your HR and IT teams to focus on complex issues, not "how do I upload my CV?"
- Context-Aware Support: Unlike old keyword-based chatbots, this LLM understands intent, helping candidates navigate complex application forms with ease.
- Uncompromised Security: We know your legal team cares about AI safety. This tool is built on Voiceflow, a platform that is ISO27001 certified and fully GDPR compliant. You get the speed of AI with the security of an enterprise solution.
Streamline your hiring. Secure your data. Capture more talent. Upgrade your candidate journey today.
THE LEGAL BIT
To adopt this feature, your organisation must agree to our General AI Terms which can be found here.
CONSIDERATIONS
This feature will be added at no extra cost to your organisation.
Though as mentioned, your organisation will need to agree to our General AI Terms, so if you are interested in this feature, it may be a good idea to raise this now with the relevant department in your organisation, to speed up the sign-off once the tool is released.
Once enabled, the free-of-charge version of the chatbot is available from your Help Centre and is trained to answer generic technical support questions.
Please speak to your Customer Success or Commercial Manager if you would like to discuss extending the chatbot to all Oleeo candidate-facing pages (including your career site) and training it on your organisation's specific needs (e.g., recruitment process, culture, and bespoke FAQs).
NEXT STEPS
Speak to your Customer Success or Commercial Manager to request your Early Adopter access to this great new tool.
ADDITIONAL INFORMATION
