This guide explains how to log in to the Application Tracking System (ATS) using a username and password. If your organisation uses Single Sign-On (SSO), please contact a super user for instructions.
BROWSER REQUIREMENTS
Oleeo's system is a web-based application accessible from all modern browsers. No downloads are necessary to use the system.
LOGGING IN FOR THE FIRST TIME
- Super user creates an account:
- A super user within your organisation will create an account for you.
- You will receive a system-generated email containing your username and a link to create a password for the system.
- If you have been asked to test the system prior to go live, the link may take you to the Configuration Environment.
- Creating your password:
- Click on the link provided in the email.
- You will be prompted to select a new password and confirm it.
- The text at the top of the page will provide guidance on the password requirements.
- Bookmarking the login page:
- After setting your password, you will be redirected to the login page. It's a good practice to bookmark this page in your browser for quick access.
- Logging in:
- Enter your new password and click the login button. You will then be directed to the dashboard for your profile.
- If you have been given access to more than one Profile, you will be asked to select the Profile that you would like to access.
- You can switch to another Profile at any time.
SUBSEQUENT LOGINS
- Return to your bookmarked link.
- Enter your Username.
- If you've forgotten your username, it can be found in the original email you received containing the password reset link.
- Enter your password.
- Remember, the password is case-sensitive.
- In the CAPTCHA box, select the checkbox to confirm that you are not a robot.
- You may also be asked to complete an image verification by clicking on certain images.
- Click the Login button.
Use the same account for Config and Live:
- If you have been given access to Configuration and Live, you can use the same username and password to login to both environments.
RECOVERING YOUR LOGIN DETAILS
Recovering your password:
- Click the Forgot your password? link on the login page.
- Enter your Username.
- In the CAPTCHA box, select the checkbox to confirm that you are not a robot.
- You may also be asked to complete an image verification by clicking on certain images.
- Click Reset.
- If a valid username is entered, you will receive an email with a password reset link.
- When setting a new password, you cannot reuse any of your recent passwords.
Recovering your username:
- Check the original email login instructions you received.
Troubleshooting - What to do when you don't receive the password reset email:
- Emails are typically sent quickly from our fast email queue, but there may be delays during high email traffic or if it's quarantined on your end.
- Check your email's junk folder.
- Ensure that you've entered a valid username as per the original login instructions you received.
- If you are still unable to login, ask a super user to reset your password for you.
