WHAT IS THE TIP?
💡Our Oleeo Community - The place to be for all things Oleeo! We have made a single “go to” for all of your most common needs including: The Knowledge Base, Product Updates, links to upcoming Webinars and a whole host of how to guides and watch at leisure video content.
We know 100’s of you are accessing our Oleeo Community every week, but we know there must be a whole host of people across all of our customers who are yet to discover it!
Share the love, share the Oleeo Community!
💡 Do you ever talk with your colleagues about our Community, inspiring them to access the wealth of knowledge, support information and training that can be found there.. No? Why not!
We would love for you to share the Community wider in your team’s, from Recruiters to Hiring Managers, to Screeners and Config Builders. There is going to be content on our Community for them. Feel free to send them the link below, we we register them for free:
Why not encourage them to subscribe to relevant content! Tip Tuesday, Product Updates, News, Webinars & Events.
Click Subscribe at the top of the page (the button turns red once subscribed)
📌 Pro Tip: Be a Community Advocate!
🔧 Use case: We release a whole host of regular content including our Tip Tuesdays that provide insight from your Customer Success Team showing ways to improve your Oleeo experience or your candidates journey.
We also share Release Notes every fortnight covering our new features and system changes. Much of this detail is driven by our customers and we love to hear how people are using these feature enhancements, share your thoughts and give feedback.
Encourage Self Service
💡 Save your own time, encourage your colleagues to self serve for the detail they need, we have a huge repository of help and” how to” information in the Community. The Knowledge Base has many help and support articles to get them going. These cover a lot of the common questions that may land back in your mailboxes from Hiring Managers for example.
🔧 Use case: You have a member of the team who does not regularly set up interview slots, our Knowledge Base has a User Guide for just this purpose, step by step guides allow them to build those slots with confidence.
😊 Let us know how you are spreading the word to your internal teams, and the feedback they are giving!
BENEFITS
We see the Community as a way to allow you to access detail and guidance 24/7 . We are continuing to add content to this site with an aim that it becomes our place to go for all detail about our product and related features.
CONSIDERATIONS
Why not add the link to your new starter pack for any new members joining your recruitment team, they can also go in and book a space on our Free! Oleeo User Training 101 course.
COSTS
Joining the Community is free, to note only Supported Users can access the Case Portal to log queries however.
ADDITIONAL INFORMATION:
For those on the team who are self configuration trained we have recently launched our Self- Configuration forum, this is an area where you can pose questions as well as reply to other users queries, why not pop and take a look.
LINK TO USEFUL ARTICLES IN THE COMMUNITY.
