Brainfood Live On Air: Too Complex for AI? How Police Scotland Solved the Unsolvable Hiring Puzzle By Hung Lee

Most recruiters think their organisation is too "unique" or "complex" to trust AI. Then there is Police Scotland. Operating across 13 regions, managing 22,000+ staff, and balancing the hyper-sensitive vetting requirements, their hiring process is as high-stakes as it gets. Yet, they didn't just implement AI—they used it to automate 90% of candidate enquiries and launch a 24/7 support system in just weeks.

Join us for Episode 356 as we deconstruct the PoliceScotland Model with Lorna Allison (ex-Police Inspector & HR Systems Manager). We’re going deep on how to overcome the three biggest barriers to AI adoption:

• The Trust Gap: How to use AI in a highly regulated environment where public accountability is everything.

• The Admin Wall: How they removed the burden of repetitive tasks to let recruiters focus on high-value human assessment.

• The Inclusion Mandate: Why a "judgment-free" AI bot actually improved their pipeline diversity and candidate experience.

The Reality: If you can solve for the complexity of the Police, you can solve for anything.